webet Privacy Policy

1. Introduction

webet ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals ("Members", "you", "your") who interact with the webet platform at webet.lat. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data in accordance with applicable data protection principles and international standards.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which collectively govern your relationship with webet. If there is any conflict between this Privacy Policy and the Terms & Conditions in relation to data handling, this Privacy Policy shall prevail.

We review and update this Policy periodically to reflect changes in our practices or applicable legal requirements. The date of the most recent revision is displayed at the top of this document. Continued use of webet following publication of a revised Policy constitutes your acceptance of the changes.

2. Data Controller

webet operates as the data controller in respect of personal data collected through the webet platform. As data controller, webet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.

For all data protection enquiries, please contact us at: [email protected]

3. Personal Data We Collect

3.1 Identity & Contact Data

When you register a webet account or complete KYC verification, we collect personal data including but not limited to: full legal name; date of birth; nationality; residential address; email address; and mobile phone number.

3.2 Identity Verification Documents

As part of our mandatory Know Your Customer ("KYC") process, we may collect copies of government-issued identity documents (such as Malaysian IC or passport), proof of address documents, and, where required, documentation evidencing the source of funds deposited to your webet account.

3.3 Financial Data

We collect transaction data related to your webet account, including deposit amounts, withdrawal amounts, payment method details (where provided), and account balance information. We do not store full payment card numbers or full bank account credentials on our servers.

3.4 Technical & Usage Data

When you access the webet platform, we automatically collect technical data including your IP address, browser type and version, device type, operating system, and referring URL. We also collect usage data such as pages visited, game sessions played, bet history, and session duration.

3.5 Communications Data

Records of any communications between you and webet — including customer support interactions, complaint submissions, and email correspondence — are retained as part of our service and compliance records.

4. How We Collect Your Data

webet collects personal data through the following means:

• Direct submission: Information you provide during account registration, KYC verification, deposit or withdrawal requests, or when contacting customer support.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access the webet platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud screening services; payment verification data from payment processing partners.

5. Legal Basis for Processing

webet processes personal data on the following legal grounds:

• Performance of a contract: Processing necessary to provide the services you have requested, including account management, deposits, withdrawals, and bet execution.
• Legal obligation: Processing required to comply with applicable anti-money laundering ("AML") regulations, gaming licensing requirements, age verification obligations, and other legal duties.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting us.

6. How We Use Your Personal Data

webet uses the personal data collected for the following purposes:

• Creating and managing your webet member account;
• Processing deposits, withdrawals, and related financial transactions in MYR;
• Verifying your identity and age in compliance with KYC and responsible gaming requirements;
• Preventing, detecting, and investigating fraud, money laundering, and other illegal activities;
• Providing customer support and responding to your enquiries;
• Monitoring and enforcing compliance with our Terms & Conditions and Responsible Gaming Policy;
• Sending transactional communications (account confirmations, deposit receipts, withdrawal notifications);
• Sending promotional communications where you have consented;
• Analysing platform usage to improve our services and user experience;
• Complying with applicable legal and regulatory obligations.

7. Data Sharing & Disclosure

webet may share your personal data with the following categories of recipients where necessary and appropriate:

• KYC and identity verification providers: Third-party services engaged to verify Member identity and age.
• Payment processors: Financial service providers facilitating deposits and withdrawals, including e-wallet operators (such as Touch n Go eWallet and Boost), bank FPX partners, and card networks.
• Game providers: Where technically required for game integration, limited technical identifiers may be shared with certified game providers.
• Fraud prevention and AML services: Third-party screening services used to detect and prevent fraudulent or money laundering activity.
• Regulatory authorities: Gaming licensing authorities, financial intelligence units, or law enforcement agencies where disclosure is required by applicable law or a valid legal order.
• IT service providers: Cloud hosting, data storage, and technical infrastructure providers operating under binding data processing agreements with webet.

All third parties with whom webet shares personal data are required to process such data in accordance with applicable data protection requirements and solely for the purposes for which it was shared.

8. International Data Transfers

Some of webet's service providers and technical infrastructure partners may be located outside Malaysia. Where personal data is transferred internationally, webet ensures that appropriate safeguards are in place — such as contractual data protection clauses consistent with internationally recognised standards — to protect your data to a standard equivalent to that required within Malaysia.

9. Data Retention

webet retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure, as required by AML and gaming licensing regulations.
• KYC documents: Retained for a minimum of five (5) years from the date of collection or account closure, whichever is later.
• Customer support records: Retained for a minimum of three (3) years from the date of the interaction.
• Technical and log data: Retained for a period of up to twelve (12) months unless a longer retention period is required for security or legal purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with established data disposal procedures.

10. Cookies & Tracking Technologies

The webet platform uses cookies and similar tracking technologies to operate effectively and provide a personalised experience. The categories of cookies used include:

• Strictly necessary cookies: Essential for the platform to function, including session management and authentication.
• Functional cookies: Used to remember your preferences and settings across sessions.
• Analytics cookies: Used to understand how Members use the platform, enabling us to improve navigation, content, and performance.
• Security cookies: Used to detect and prevent fraudulent activity and protect account security.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the webet platform.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by webet:

• Right of access: You may request a copy of the personal data webet holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to webet's legal obligations to retain certain data.
• Right to restriction: You may request that webet restricts the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of data you have provided to webet in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact webet's data team at [email protected]. Requests will be acknowledged within five (5) business days and responded to within thirty (30) days.

12. Children's Privacy

webet does not knowingly collect or process personal data from individuals under the age of 21. The webet platform is strictly restricted to adults aged 21 years and above. If webet becomes aware that personal data has been collected from an individual under this age threshold, such data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the webet platform, please contact us without delay.

13. Data Security

webet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and webet servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Access controls limiting personal data access to authorised personnel with a legitimate operational need;
• Regular security assessments and penetration testing of platform infrastructure;
• Incident response procedures for the detection, containment, and notification of data breaches.

While webet takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your webet login credentials and notifying us promptly of any suspected unauthorised access.

14. Changes to This Privacy Policy

webet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to Members via email to the registered address or by prominent notice on the webet platform. The date of the most recent revision is displayed at the top of this document. Continued use of webet following the effective date of any amendment constitutes your acceptance of the revised Policy.

15. Contact & Complaints

If you have any questions, concerns, or complaints about how webet handles your personal data, please contact our data team:

Email: [email protected]

We take all privacy complaints seriously and aim to resolve them promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.